> For the complete documentation index, see [llms.txt](https://handbook.redivis.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://handbook.redivis.com/careers/community.md).

# Community

{% hint style="info" %}
We are currently hiring a [Research Advocate and Support Engineer](https://redivis.homerun.co/technical-evangelist-and-support-engineer/en)
{% endhint %}

Community builds and sustains a thriving ecosystem around our product by connecting with users, fostering knowledge sharing, and removing barriers to success. 

Community is built around two main pillars:

* **Support** provides essential resources and aid, ensuring success.
* **Advocacy** enthusiastically repesents Redivis, amplifies user voices, and brings our community together.

## Roles

|          Level         | Salary level |
| :--------------------: | :----------: |
|         Junior         |       2      |
|      Intermediate      |       3      |
|        Advanced        |       4      |
|    Senior / Manager    |       5      |
| Staff / Senior Manager |       6      |
|  Principal / Director  |       7      |

## Junior

This role is generally an introductory role that operates reactively inside the community team.

Time frame: 0-2 years experience

<table><thead><tr><th valign="top">Support</th><th valign="top">Advocacy</th><th valign="top">Other</th></tr></thead><tbody><tr><td valign="top"><ul><li>Answer inbound support queries triaged to you</li><li>Create and edit support materials within a specific topic/page/video</li></ul></td><td valign="top"><ul><li>Edit copy for external communications </li><li>Contribute to example and demo materials</li><li>Attend events and represent Redivis well</li></ul></td><td valign="top"><ul><li>Have a general understanding of the Redivis product, use cases, and users</li><li>Collaborate effectively with community team members</li></ul></td></tr></tbody></table>

## Intermediate

This role is beginning to take on more proactive work within the community team and responding to needs from other teams as requested.

Time frame: 1-4 years experience

*In addition to previous levels:*

<table><thead><tr><th valign="top">Support</th><th valign="top">Advocacy</th><th valign="top">Other</th></tr></thead><tbody><tr><td valign="top"><ul><li>Triage inbound requests to yourself and others</li><li>Create and edit support materials across multiple topics/pages/videos</li><li>Provide 1-on-1 support to researchers or administrators in most contexts</li></ul></td><td valign="top"><ul><li>Write external communications on a given topic</li><li>Build example and demo materials with guidance</li><li>Speak or present at events as part of a group effort</li></ul></td><td valign="top"><ul><li>Have a clear and insightful understanding of the Redivis product, use cases, and users</li><li>Respond clearly to team members in different roles across the company from a community context</li></ul></td></tr></tbody></table>

## Advanced

This role operates independently on community team tasks with strategic guidance and regularly keeps other teams updated.

Time frame: 3-5 years experience

*In addition to previous levels:*

<table><thead><tr><th valign="top">Support</th><th valign="top">Advocacy</th><th valign="top">Other</th></tr></thead><tbody><tr><td valign="top"><ul><li>Triage inbound requests and respond independently to almost all of them</li><li>Reorganize support materials within specific topics/pages/videos</li><li>Successfully onboard new groups </li></ul></td><td valign="top"><ul><li>Create topics for external communications with  strategic guidance</li><li>Plan and execute example materials with strategic guidance</li><li>Create and present talks at events independently</li></ul></td><td valign="top"><ul><li>Contribute to the company-wide understanding of how the Redivis product is used and perceived</li><li>Regularly summarize your community work to the rest of the company clearly and effectively</li><li>Understand how community work fits into to other team workflows</li></ul></td></tr></tbody></table>

## Senior / Manager

This role is fully capable at daily community work and is focused on building systems to identify and work across multiple community team issues, and contribute to broader company projects.

Time frame: 5-8 years experience

*In addition to previous levels:*

<table><thead><tr><th valign="top">Support</th><th valign="top">Advocacy</th><th valign="top">Other</th></tr></thead><tbody><tr><td valign="top"><ul><li>Create systems to track and understand support needs for Redivis to inform future support work and planning</li><li>Create and maintain onboarding materials</li><li>Think holistically about support materials and make updates across multiple formats </li><li>Create and maintain systems to triage inbound requests</li></ul><p> </p></td><td valign="top"><ul><li>Create multi-platform or multi-stage external communications with a clear strategic purpose</li><li>Create strategies for example materials and demos</li><li>Identify events to attend and plan a strategy for attending them</li></ul></td><td valign="top"><ul><li>Develop systems to capture and report out how the Redivis product is used and perceived</li><li>Proactively communicate community needs and strategic plans to the company</li><li>Actively contribute to other team workflows through QA and feedback from a community context</li></ul></td></tr></tbody></table>

If Manager: Oversees projects undertaken by other team members, offering strategic guidance.

## Staff / Senior manager

This role is setting the broader strategy for community team projects and integrating closely with other team functions.

Time frame: 8+ years of experience, 10+ Redivis team members

*In addition to previous levels:*

<table><thead><tr><th valign="top">Support</th><th valign="top">Advocacy</th><th valign="top">Other</th></tr></thead><tbody><tr><td valign="top"><ul><li>Understand available support tools, and inform our broad company approach to different methods and systems for support</li><li>Create onboarding plans alongside business aims.</li></ul><p> </p></td><td valign="top"><ul><li>Understand communication channels and create strategic plans to effectively position Redivis in the broader community alongside marketing aims.</li><li>Have a strong awareness of the broader community Redivis is a part of and build relationships with members of those groups.</li></ul></td><td valign="top"><ul><li>Proactively advocate for broader company initiatives and updates informed by community work</li></ul></td></tr></tbody></table>

If Senior Manager: Facilitates reports' ability to create strategic plans and coordinate across multiple team members.

## Principal / Director

This role oversees the entire community team, setting long term strategic goals and acting as the face of Redivis to our external community

Time frame: 10+ years of experience, 10+ Redivis team members

*In addition to previous levels*

<table><thead><tr><th valign="top">Overall</th></tr></thead><tbody><tr><td valign="top"><ul><li>Have a clear, articulated vision for the Redivis community</li><li>Be a leader in the broader research data tools ecosystem</li><li>Make decisions on what tools and systems should be used for community work internally</li><li>Inform overall company planning and decision making</li></ul></td></tr></tbody></table>

If Director: Oversee full team operations and strategic coordination.


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